FAQ | Avfuel Training

Getting Started

How can I get started with training?

*** Please note: Online training is only available to Avfuel customers
• If you are a fueling supervisor or representative who will oversee online training for your company:
– Go to avfueltraining.com and click on “Register”, then complete the online form.
• If you are a line tech:
– Ask your supervisor if your company is enrolled in Avfuel’s Training System and ask to be added to the account.

I'm a supervisor or account administrator. How do I add staff to my company's training account?

Log in to avfueltraining.com with your designated username and password
Look for the “add user” link (second bullet down under the Group Administration section near the top of the page.)
This link is a shortcut to your accounts’ group registration page.
Click “user” and you will be provided the opportunity to add one or multiple users.
Type in the first name, last name, and email address of your new user. By doing this, you are officially adding your student to your account.
The user will receive an email with a username, password and link to immediately access training.

Price/Payment Related Questions

What is the price of Avfuel's Fuel Safety Training?

How is my subscription billed?

Once a company registers for a training account, the company will be verified (as training is only offered to Avfuel customers) and the Avfuel fuel account will be billed for the initial subscription fee within 14 days. The annual fee will be billed to the account starting year two.

May I pay via credit card?

Training fees may be charged to a credit card by phoning Avfuel at (734) 663-6466. A credit card payment may be arranged with an accounting representative.

General Questions About Training

What does Avfuel's Fuel Safety Training System include?

Avfuel’s Fuel Safety Training Course information can be found at avfueltraining.com/about.

Is Avfuel's online Fuel Safety Training Course FAA Approved 14CFR Part 139 training?

Yes! Avfuel provides two FAA Approved Part 139 training options: FAA Approved Part 139 Line Fuel Safety Training and FAA Approved

Will students receive a certificate upon training completion?

The following courses found in Avfuel’s Training System are certificated:
– FAA Approved Part 139 Line Fuel Safety
– FAA Approved Part 139 Supervisory Fuel Safety
– Customer Service

My company is subscribed to Line Fuel Safety Training. How do we upgrade our subscription to include supervisory Training?

Account administrators may upgrade their company’s subscription at any time by clicking on “upgrade subscription” found on the account screen upon logging in. Once upgraded, the account will simply be billed $500.00 instead of $300.00 during the next annual billing cycle.

Does Avfuel only provide online training?

No. Avfuel holds three seminars per year throughout the US through which students may receive an FAA Approved Part 139 Supervisory Fuel Safety Certificate

Does Avfuel determine how often my line staff and supervisory line staff should be trained?

No. Avfuel does not make this determination. Training frequency requirements are found in the FAA AC No: 150/5230-4B. Fueling operations MUST also be briefed by their local Authorities Having Jurisdiction (AHJ) on any differing or additional requirements than those found in FAA AC No: 150/5230-4B

I have questions about training content or regulatory issues. Who do I ask?

Please send your questions to qa@avfuel.com.

Website Specific Questions

Can I register more than one supervisor or account administrator?

Students must pass each lesson with 80% before moving on to the next lesson. To ensure students learn and retain course content, we recommend (and have structured quizzes accordingly) looking back at course content again prior to retaking a quiz instead of reviewing your answers and knowing immediately which questions were missed.

How do students access courses?

Upon logging in, users can click the button that reads “View My Courses” or look to the bottom of the screen and view their enrolled courses under the section titles “My Enrolled Courses”

How do I assign courses to my students?

There is no assignment function. All students have access to all courses the company has registered for.

It is time to retake a course. What do I do?

When a user needs to retake a course or undergo recurrent training, he/she will click on the link “ Go To The Course Reset Page” and reset the course he/she will need to take.

How do I access my students' certificates?

A certificate is automatically emailed to the student and all account administrators once a course has been completed. The certificate is also accessible on the student’s account screen for printing and downloading.

How do I reset my students' passwords?

Students must reset their own passwords by either clicking the forgot password link under the login fields, or clicking “edit my profile” once logged in.

I didn't receive my reset password email.

Please send a request to reset your password to the helpdesk found under “support” at the top of your screen.

My student didn't receive a welcome email when I added him to our training account.

Make sure avfueltraining.com is whitelisted for email acceptance

Check junk folders

If the message wasn’t found in a junk or spam folder, please send a request to the helpdesk found under “support” at the top of your screen.

I'm having trouble with video playback. What do I do?